Terms of Service

The Carvolune mobile app and the carvolune.com website (the “App”) are provided by:

Carvolune helps personal trainers manage clients, sessions, packages, training plans and payments, and helps people train — with a trainer or on their own. There are three types of account:

• Trainer — client management, calendar, plans, statistics. Requires a paid subscription (Pro).
• Solo — your own training plans and progress, without a trainer. Requires a paid subscription (Solo).
• Client — an account linked to your trainer: plan, workouts, progress. Free of charge.

The App offers training tools. It is not a medical service and does not replace advice from a doctor or physiotherapist. Consult a doctor before starting a new exercise programme, especially if you have health conditions or injuries.

• You must be at least 16 years old to create an account.
• Registration requires a valid email address (or Sign in with Apple / Google).
• You are responsible for keeping your login details confidential. One account is for one person.
• You can delete your account at any time in the App: Profile → Settings → Delete account. Deletion is permanent.

• Subscriptions (Pro, Solo) are available as monthly or annual plans. Prices are shown in the App before purchase, in your local currency.
• A new subscription may start with a free trial (e.g. 7 days). Unless you cancel at least 24 hours before the trial ends, the paid subscription starts automatically.
• Purchases are made through the Apple App Store. Apple processes the payment; we never see your card details.
• Subscriptions renew automatically at the end of each period unless cancelled at least 24 hours before the period ends. You can manage or cancel your subscription in your Apple ID settings.
• Refunds, including the statutory right of withdrawal for consumers in the EU, are handled by Apple under its terms (reportaproblem.apple.com). Cancelling stops future renewals; the current period stays active until it ends.

A trainer who enters data about their clients into the App is the controller of that data and must have a legal basis to process it (e.g. the client’s consent, especially for health data). By accepting these terms, the trainer entrusts us with processing that data on their behalf, only to provide the App, in line with Art. 28 GDPR and our Privacy Policy(security measures, subprocessors, deletion when the account is deleted).

Training plans and exercise suggestions generated by AI are suggestions only. The trainer or user is responsible for checking that a plan is appropriate before using it.

• Do not use the App for unlawful purposes or to infringe other people’s rights.
• Do not try to bypass subscriptions, security measures or access other users’ data.
• Content you add (notes, photos, plans) remains yours. You give us permission to store and display it only to provide the App.

We may suspend an account that seriously breaks these rules, after notice where possible.

We aim to keep the App available at all times but cannot guarantee uninterrupted operation (maintenance, updates, outages of providers). We may change or develop features; we will tell you in advance about changes that materially limit a paid subscription.

You can report a problem or file a complaint by email at carvolune@wp.pl. Please describe the issue and the email address of your account. We will reply within 14 days. Complaints about payments and refunds should be sent to Apple.

We are not liable for damage caused by using the App contrary to these terms, for training decisions based on data in the App, or for data loss caused by the user. Nothing in these terms limits liability that cannot be limited by law, including your rights as a consumer.

If you downloaded the App from the App Store: these terms are between you and the service provider, not Apple. Apple is not responsible for the App or its content and has no obligation to provide maintenance or support. Apple’s Standard Licensed Application End User License Agreement also applies. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

We may update these terms. We will notify you of material changes in the App or by email at least 14 days in advance. If you do not accept the changes, you can delete your account and cancel your subscription.

These terms are governed by Polish law. If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts of that country.